Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

UHelp-Support Ticketing System

Knowledge
  1. Articles
Articles
  • Articles : Navigate to the Admin Panel->Knowledge->Articles. On this article page, you’ll see two sections: the "Articles Section" and the "Articles List" table.
  • Articles Section : This "Articles Section" contains two input fields: "Title" and "Sub-Title"; fill in the appropriate content in those fields and click the "Save Changes" button to display this "Articles Section" on the application's main site.

    To hide the "Articles Section" from the application's main site, click on the "Hide Section" switch button in the top right corner.

  • Articles List : To create an article, click on the "Add Article" button on the "Articles List" table. This will redirect you to an "Add New Article" page where you’ll find "Title" with a "text" input field, "Category" with a "Select Category" dropdown menu, "Description" with "Summernote", a "Feature Image" option to upload an image for the article, "Tags" with a "text" input field, "Upload File" option to upload files that relate to the article, and lastly, "Status" with "Publish" and "UnPublish" radio buttons.

    Fill in the above-mentioned fields with appropriate content and click on the "Save" button to create an article. The "article" you just created will appear in the "Articles List" table. There are also clickable buttons on the "Privacy Mode", "Status" and "Actions" columns in the "Articles List" table.

  • Privacy Mode : If you "Enable" the privacy mode status, then the "Article" content will appear for only registered users, and it will not appear for unregistered users in the "Articles Section" and "Knowledge" of the application’s main site. If unregistered users try to access the "article", then it will show that the article is in private mode.
  • Status : You can also “Enable” or “Disable” the status of an "Article" by clicking on the status switch button in the "Status" column.
  • Enable : If you "Enable" the status, then the "Article" will be published and appears in the "Articles Section" and "Knowledge" of the application’s main site.
  • Disable : If you "Disable" the status, then the "Article" will be unpublished and won’t appear in the "Articles Section" and "Knowledge" of the application’s main site.
  • Actions : In this column, you’ll have "Edit," "View," and "Delete" buttons.
  • Edit : By clicking on the "Edit" button, you can edit or update the "article".
  • View : By clicking on the "View" button, you can preview the "article" that was created.
  • Delete : By clicking on the "Delete" button, you can permanently delete the "article."