Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

UHelp-Support Ticketing System

Global Tickets

Tickets
Recent Tickets
Total Tickets
Active Tickets
Closed Tickets
On-Hold Tickets
Overdue Tickets
Assigned Tickets
Suspended Tickets

Tickets : The total application is based on the ticketing system, where customers can open tickets for their issues and monitor the status of the tickets.
Recent Tickets : Navigate to the Admin Panel->Global Tickets->Recent Tickets This "Recent Tickets" page displays only new tickets. The tickets which are created by customers, superadmin, employees, or guest users that are not yet replied by admin panel users.
Total Tickets : Navigate to the Admin Panel->Global Tickets->Total Tickets In this "Total-Tickets" page, the total tickets with different types of status like New, Inprogress, On-hold, Overdue, Reopen, Closed, and Assigned tickets are displayed in this page.
Active Tickets : Navigate to the Admin Panel->Global Tickets->Active Tickets In this "Active Tickets" page, only "In-progress Tickets," "On-Hold," and "Re-Open Tickets" are displayed.
Closed Tickets : Navigate to the Admin Panel->Global Tickets->Closed Tickets In this "Closed Tickets" page, all globally closed tickets are displayed. Those are the tickets that are closed by employees or customers.
On-Hold Tickets : Navigate to the Admin Panel->Global Tickets->On-Hold Tickets All globally on-hold tickets are displayed in this "On-Hold Tickets" page. Those are the tickets that are kept on-hold by employees or superadmin.
Overdue Tickets : Navigate to the Admin Panel->Global Tickets->Overdue Tickets In this page, globally "overdue tickets" are displayed. If the users of an admin panel don’t give a reply to the customer within the mentioned days in the "Ticket Settings," the ticket status changes to "overdue."
Assigned Tickets : Navigate to the Admin Panel->Global Tickets->Assigned Tickets In this "assigned ticket" page, only those tickets are displayed that are assigned by the superadmin to employees or tickets assigned by employee’s themselves.
Suspended Tickets : Navigate to the Admin Panel->Global Tickets->Suspended Tickets In this "Suspended Tickets" page, all globally suspended tickets are displayed. Those are the tickets that are suspended by employees or superadmin.