Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

UHelp-Support Ticketing System

Canned Response : You can give a quick response to your customers' frequently asked questions by predetermining canned responses in the application.
To create a "Canned Response," go to Admin Panel->Canned Response. Now click on the "Add Canned Response" button in the "Canned Response List" table. That will redirect you to the "Create Canned Response" page. Now, give the appropriate "Canned Response Title" and "Canned Response Message" and if you want to display this message in the "Ticket Information" while giving a response to your customer, then you need to enable the "Status" toggle switch and click on the "Save" button to apply the changes.
Canned Response Dynamic Variables : You can now add dynamic variables in your canned responses which will add customers name, ticket id, application name etc. See the below image for all variables.