Here, "customers" are those who interact with the application for service. They can register by visiting the application’s main site, and "superadmin" or any other employee who has this specific permission can also create "customers".
Note :Please do register trusted "customers" only.
To register or create a "customer" through the admin panel, go to Admin Panel->Customers. Now click on the "Add Customer" button in the "Customers List" table. That will redirect you to the "Create Customer" page. Now, fill-up the form with the appropriate details of the customer and click on the "Create Customer" button. After that, a mail will be sent to customers with their login details.
Customers List :All registered "customers" are displayed in this "Customers List" table. In the "Name" column, we have a "Login as" button, and in the "Actions" column, we have "Edit", "Delete", "Send Verification link" and "Customers Previous Tickets" buttons.
The superadmin or employees can access the "customer's" dashboard by clicking the "Login as" button in the "Name" column, depending on their role and the permissions given by the superadmin.
By clicking the "Edit" button in the "Actions" column, you can edit or update the customer's details, and by clicking the "Delete" button in the "Actions" column, you can delete the customer's entire records permanently.
To change the customer's status to "Active" or "Inactive," go to the "Edit Customer" page by clicking the "Edit" button in the “Actions” column, select the option from the "Status" dropdown, and save the changes by clicking the "Save Changes" button. If a customer's account status is "inactive," they cannot login to the application.
Send Verification link :This button will be visible only for unverified customers, to send them their account verification link through email. Clinking on that link will verify the customer.
Customers Previous Tickets :Here, as the name suggests, all the previous tickets of each customer will be visible once you click the history button. The same is intigrated in the ticket view page on the customers details card.