Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

UHelp-Support Ticketing System

Application Update Guide

Update Application:
1. Log into your cPanel server and navigate to the root directory File Manager->public_html, where your old application (Project) files are uploaded.
2. First take a backup of your old application (project) and the database (Mandatory).
3. To update the older version of the application, first download the latest version of the application (Project) from CodeCanyon.
4. Now delete all files and folders excluding "public" folder, "storage" folder & ".env" file. Do not delete the specified folders & file.
5. Now upload the latest version of application (Project) (.zip folder) to the root directory “public_html” where your old application (Project) files are stored.
6. Now, extract the .zip folder that you have uploaded into the root directory and paste all the files & folders except the "public" folder, "storage" folder, and ".env" file.
7. After replacing your old project with the new updated project, open the public folder and replace all the folders and files except the "media", "storage" and "uploads" directories. Do not delete the specified folders & files.
8. Now, after successfully replacing the old project with the new project, you need to open any page of the application and reload the page. This would take you to the update page.
9. Complete the update process by just filling a few details.
10. If everything goes well, that means you have successfully updated the application.
11. Please follow this guide, or for reference video click here.

Note: Please make sure that you have an active cronjob running in the application. If not then please setup cronjob first and start the update process.