UHelp-helpdesk software

UHelp Application Main Features

UHelp application offers main features such as ticket management, canned responses, automation, reporting, and customization options to improve helpdesk efficiency and customer experience.

New

AI

New

Translate

New

Payment Integration

New

Add Space

New

Invoice

Live Chat

Bot Response

Twilio

Domain Transfer

Storj - Cloud Storage

S3 - Cloud Storage

Security Controls

Email To Ticket

Holidays

Two Factor Authentication

Read Receipts

Role Management

Automation Functions

Force SSL

Custom Notifications

Reports

Securities

Guest Ticket

Custom Fields

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our Hightlights

UHelp Application Highlights

UHelp is a user-friendly ticketing system that streamlines communication and collaboration among agents, enabling efficient customer support.

AI

Introducing Gemini AI – a cutting-edge solution seamlessly integrated into our platform to transform your text creation and improvement process. With Gemini AI, you can generate high-quality content tailored to your needs and refine existing text with intelligent suggestions when you’re crafting emails. This powerful tool empowers you to save time, boost productivity, and achieve professional-grade results effortlessly.

Translate

The UHelp Helpdesk provides translate feature to translate when you received any content beyond your expertise. With this feature, you can effortlessly translate messages into a language you understand, ensuring effective communication and faster issue resolution regardless of language barriers..

Live Chat

The UHelp Helpdesk provides users with the ability to add and use multiple languages, making it easier to switch between them as needed. The application's interface can be translated into different languages using the built-in language translations page, enabling non-English speaking customers to access the platform and allowing companies to expand their reach to a global audience.

Agent Rating

A rating system is a method of evaluating the quality, performance, or effectiveness of a product or service based on certain criteria. It can take many forms, such as customer reviews, star ratings. Rating systems are helpful for providing feedback and guiding purchasing decisions, but can also be subjective and influenced by individual opinions and biases.

Business Hours

Business hours are essential for Uhelp helpdesk operations, as they are the time during which a helpdesk is available to receive and respond to customer inquiries or support requests. Customers may have different support needs, so it is important to define business hours that align with their requirements. It is also important to communicate any changes in business hours or service levels to customers so that they are aware of what to expect.

Automation Functions

The UHelp application offers several automated features that reduce the amount of time users spend on repetitive tasks. These include Auto-Ticket-Close, Auto-Notification-Delete, Auto-delete-Trashed-Ticket, Auto-overdue-ticket, inactive Customers and guests auto-delete, and Email-to-ticket.

Live Chat Features