UHelp Application Main Features
UHelp application offers main features such as ticket management, canned responses, automation, reporting, and customization options to improve helpdesk efficiency and customer experience.
Email To Ticket
Two Factor Authentication
Chat Gpt Integrations
UHelp Application Highlights
UHelp is a user-friendly ticketing system that streamlines communication and collaboration among agents, enabling efficient customer support.
Email To Ticket
The Email To Ticket feature in UHelp helpdesk allows customers to submit tickets by sending an email to the designated support email address. Additionally, customers can also attach files to their email, which will be automatically added as attachments to the ticket created. This feature saves time and effort for both the customer and the support team, as it eliminates the need to log in to the application to create a ticket and manually attach files.
The UHelp Helpdesk provides users with the ability to add and use multiple languages, making it easier to switch between them as needed. The application's interface can be translated into different languages using the built-in language translations page, enabling non-English speaking customers to access the platform and allowing companies to expand their reach to a global audience.
A rating system is a method of evaluating the quality, performance, or effectiveness of a product or service based on certain criteria. It can take many forms, such as customer reviews, star ratings. Rating systems are helpful for providing feedback and guiding purchasing decisions, but can also be subjective and influenced by individual opinions and biases.
UHelp also features departments, categories, and sub-categories, providing businesses with a structured and organized way to manage customer inquiries. Additionally, it includes a knowledge base and FAQs section, helping customers find answers to common questions without having to submit a ticket.
Business hours are essential for Uhelp helpdesk operations, as they are the time during which a helpdesk is available to receive and respond to customer inquiries or support requests. Customers may have different support needs, so it is important to define business hours that align with their requirements. It is also important to communicate any changes in business hours or service levels to customers so that they are aware of what to expect.
The UHelp application offers several automated features that reduce the amount of time users spend on repetitive tasks. These include Auto-Ticket-Close, Auto-Notification-Delete, Auto-delete-Trashed-Ticket, Auto-overdue-ticket, inactive Customers and guests auto-delete, and Email-to-ticket.
Envato Specific Features
Check out the latest screenshots for Envato authors in our Uhelp Application.
Uhelp Application Technologies.
Our User Kind Words
Simplifying Ticketing Management for Seamless Customer Support
Great script and amazing support!! ♥
TonnyG19953 months ago
Quality code. It works.
javidano4 months ago
vinodnp4 months ago
Fast and efficient support. Exceptional code.
fohkis9 months ago
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Experience seamless features support application with our Helpdesk. All essential features available in this help desk software.