UHelp-Support Ticketing System

The UHelp support ticketing system is a customer support management application. It provides a great user experience for the end users by keeping track of customers' requests and solving their issues based on issue type, priority, and category. It allows customers to receive support as quickly as possible while keeping track of their requests. You may give your customers a consistent support experience by using the UHelp-Support Ticketing System.

UHelp Application Features

Check out these most trending features that are used in the UHelp application that shows how we improved and developed our application.

Laravel

NPM

Laravel Mix

BOOTSTRAP 5

HTML 5

JQUERY

SASS

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UHelp-Support Ticketing System

Please take a quick look at the UHelp application video below, so that you'll get an idea of how we designed and developed our application, and you can also see how the design view and functionality of the application looks.

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Application Highlights

The UHelp support ticketing system is one of the modern applications. It comes with the most advanced and high-end features. Below are the highlights of the application.

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Custom Roles

Reports

Projects

User Groups

UHelp - Main Features

The UHelp support ticketing system comes with ready-to-use features that are completely easy to use for any user, even a beginner, and it's a user-friendly application.

Role Management

Roles management allows you to create custom roles and set access permissions for those roles. So that you can assign the roles to manage the employees with those roles.

Create Groups

Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

Custom Projects

Import the list of projects so they can be assigned to categories. Using those categories that are assigned to projects, customers can easily make requests for their issues. 

Security

When it comes to security, UHelp application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks.

Custom CSS & JS

Customize the UHelp app styles and Javascript by using custom CSS and JS. This feature is used to override the application's theme styles and add client-side functionality.  

External Chat

The UHelp application supports third-party external chat systems. Now you can integrate the external chat system into the app and give support to your customers through chat.

Captcha

Captcha is one of the security features of the UHelp application. Manual recaptcha and Google recaptcha are included in this app to differentiate between users and bots.

File Import

The import file feature is used to upload huge amounts of data through a csv or excel file. Using this feature will reduce the time taken for manual entry.

Multiple Delete

This feature is used to delete multiple data at once. If you have a large amount of data in the application, it helps in reducing the data and increasing the performance of the application.

Admin Note

You can Share important information between the employees through the UHelp application while processing the ticket. And the shared information is visible to all the employees.

Google Analytics

Integrate the Google tracking ID into the application and start tracking and monitoring the application’s activities and the flow of traffic. 

IP Address

The UHelp application automatically detects the IP address, country, and time zone of the registered customers. You can also block the suspicious IP address by typing it manually.

Automation Functions

It reduces the amount of time spent on repetitive tasks in the application by the users. For example, Auto-Ticket-Close, Auto-Notification-Delete, etc.

Under Maintenance

Fixing bugs, improvements, and upgrades in the application can now be done very easily by activating the "Under Maintenance" mode in the UHelp application.

LTR to RTL

RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted into RTL and also change the language to Arabic.

Report

Monitor all your employees' activities and analyze their performance with the rating provided by the customers. and improve customer service.

Email To Ticket

The email to ticket first checks the incoming emails of the admin, and if the admin gets any incoming emails, then it will convert those emails into tickets.

Notifications

It is the process of announcing or informing UHelp application users about the new activity. And you can also send custom notifications to UHelp application users.

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FAQ'S

Check out the frequently asked questions below to quickly set up your application without any delay.

Navigare to Admin Panel->App Setting->General Setting. You can update the "App Title & Logos" of the application according to your choices with this setting.

Title: It’s the main title for the application. You can set the application's main title here by filling in the below input field with the "Title" name.

Upload Light-Logo: You can upload your own brand "light logo" for the application to reflect this light logo in the dark theme.

Upload Dark-Logo: You can upload your own brand "dark logo" for the application to reflect this dark logo in the light theme.

Upload Dark-Icon: You can upload your own brand "dark icon" for the application to reflect this dark icon in the light theme.

Upload Light-Icon: You can upload your own brand "light icon" for the application to reflect this light icon in the dark theme.

Upload Favicon: You can upload your own brand "Favicon" for the application to reflect this Favicon the application.

Note: Please click on the “Save Changes” button after uploading the title, logos, icons, and favicon.

Color Setting: Navigate to Admin panel->App Setting->General Settings. You can update the "Primary and Secondary" colors of the application according to your choices with this setting.

Primary Color: To change the primary colour of your application, please click on the (RGBA) "Primary color" input field and set the color of your choice, then click on the "Save Changes" button to see the change on the application globally.

Secondary Color: To change the secondary colour of your application, please click on the (RGBA) "Secondary color" input field and set the color of your choice, then click on the "Save Changes" button to see the change on the application globally.

1. First navigate to Admin Panel->Announcements page.

2. Click on “Add Announcement” button in the “Announcements” table.

3. A modal pop-up appear with the “Add Announcement” and give the “Title” according to your information or announcement.

4. Fill the “Notice Text” field with description that relates to announcement “Title.”

5. Now choose the "Start Date" and "End Date" for when the announcement should be visible to users on the application and when it should be invisible to users.

6. To make the announcement “Publish” on the main site of the application. Please make sure that first you enable the "Status" toggle switch button and then click on the "Save Changes" button.

Custom Notifications: These notifications are composed and sent manually to the users through the admin panel.

To send a "custom notification" to a "customer" or "employee", go to Admin Panel->Notifications->Custom Notifications. There you’ll see two buttons: "Compose for Employees" and "Compose for Customers." Click on any one of the buttons that will take you to the appropriate page. Now select the user from the "To" dropdown and type in the "Subject" and "Message" fields, and then click on the "Send Message" button to send the "Custom Notification" to the user.

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