UHelp Application Main Features
UHelp application offers main features such as ticket management, canned responses, automation, reporting, and customization options to improve helpdesk efficiency and customer experience.
Live Chat
Bot Response
Twilio
Domain Transfer
Storj - Cloud Storage
S3 - Cloud Storage
Security Controls
Ticket Draft
Email To Ticket
Holidays
Two Factor Authentication
Read Receipts
Role Management
Automation Functions
Force SSL
Custom Notifications
Reports
Securities
Guest Ticket
Custom Fields
Media Support
Theme Settings
UHelp Application Highlights
UHelp is a user-friendly ticketing system that streamlines communication and collaboration among agents, enabling efficient customer support.
Email To Ticket
The Email To Ticket feature in UHelp helpdesk allows customers to submit tickets by sending an email to the designated support email address. Additionally, customers can also attach files to their email, which will be automatically added as attachments to the ticket created. This feature saves time and effort for both the customer and the support team, as it eliminates the need to log in to the application to create a ticket and manually attach files.
Live Chat
The UHelp Helpdesk provides users with the ability to add and use multiple languages, making it easier to switch between them as needed. The application's interface can be translated into different languages using the built-in language translations page, enabling non-English speaking customers to access the platform and allowing companies to expand their reach to a global audience.
Agent Rating
A rating system is a method of evaluating the quality, performance, or effectiveness of a product or service based on certain criteria. It can take many forms, such as customer reviews, star ratings. Rating systems are helpful for providing feedback and guiding purchasing decisions, but can also be subjective and influenced by individual opinions and biases.
KnowledgeBase
UHelp also features departments, categories, and sub-categories, providing businesses with a structured and organized way to manage customer inquiries. Additionally, it includes a knowledge base and FAQs section, helping customers find answers to common questions without having to submit a ticket.
Business Hours
Business hours are essential for Uhelp helpdesk operations, as they are the time during which a helpdesk is available to receive and respond to customer inquiries or support requests. Customers may have different support needs, so it is important to define business hours that align with their requirements. It is also important to communicate any changes in business hours or service levels to customers so that they are aware of what to expect.
Automation Functions
The UHelp application offers several automated features that reduce the amount of time users spend on repetitive tasks. These include Auto-Ticket-Close, Auto-Notification-Delete, Auto-delete-Trashed-Ticket, Auto-overdue-ticket, inactive Customers and guests auto-delete, and Email-to-ticket.
UHelp Application Live Chat Highlights
UHelp is a user-friendly ticketing system that streamlines communication and collaboration among agents, enabling efficient customer support.
Live Chat Specific Features
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Real-Time Customer Engagement
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Instant Support with Live Chat
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Seamless Live Chat Integration
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24/7 Customer Assistance
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Boost Customer Satisfaction with Live Chat
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Interactive Live Chat Solutions
Live Chat Specific Screenshots
Check out the latest screenshots for Live Chat in our Uhelp Application.
Envato Specific Features
Check out the latest screenshots for Envato authors in our Uhelp Application.
Uhelp Application Technologies.
Our User Kind Words
Simplifying Ticketing Management for Seamless Customer Support
Check Out Our UHelp Application
Experience seamless features support application with our Helpdesk. All essential features available in this help desk software.