UHelp-Support Ticketing System


Here, "customers" are those who interact with the application for service. They can register by visiting the application’s main site, and "superadmin" or any other employee who has permission to access the admin panel can also create or register "customers" using the admin panel.

Note :Please do register trusted "customers" only.

To register or create a "customer" through the admin panel, go to Admin Panel->Customers. Now click on the "Add Customer" button in the "Customers List" table. That will redirect you to the "Create Customer" page. Now, fill-up the form with the appropriate details of the customer and click on the "Create Customer" button. After that, the customer will receive an email with their login details.

Customers List :All registered "customers" are displayed in this "Customers List" table. In the "Name" column, we have a "Login as" button, and in the "Actions" column, we have "Edit" and "Delete" buttons.

The superadmin or employees can access the "customer's" dashboard by clicking the "Login as" button in the "Name" column, depending on their role and the permissions granted by the superadmin.

By clicking the "Edit" button in the "Actions" column, you can edit or update the customer's details, and by clicking the "Delete" button in the "Actions" column, you can delete the customer's entire records permanently.

To change the customer's status to "Active" or "Inactive," go to the "Edit Customer" page by clicking the "Edit" button in the “Actions” column, select the option from the "Status" dropdown, and save the changes by clicking the "Save Changes" button. If a customer's account status is "inactive," they will be unable to log in.