UHelp-Support Ticketing System

Knowledge
  1. Categories
  2. Articles
Category
  • Category : Navigate to the Admin Panel->Knowledge->Category. On this category page, you’ll see an "Add Category" button in the "Category List" table.
  • Add Category : To create a "category", click on the "Add Category" button. A modal pop-up will appear with “Name” input field, “View On” with three radio button options and a “Status” with switch toggle button. Now type the category’s name in the "Name" input field, and select the appropriate option from the “View On” radio buttons and finally to enable the category click on the “Status” switch toggle button.
    A clear explanation is given below before you select an option from the “View On” radio buttons.
  • View on Tickets : If the "View on Tickets" radio button is checked, the newly created category will be displayed only on "Tickets."
  • View on knowledge : If the "View on Knowledge" radio button is checked, the newly created category will be displayed only on "Knowledge."
  • View on Both : If the "View on Both" radio button is checked, the newly created category will be displayed on both "Tickets" and "Knowledge."
    After selecting an appropriate option from the radio buttons, enable the "Status" switch and click on the "Save" button to create a category.
  • Category List : There are clickable buttons on the “Assign to Groups,” column “Status,” column and “Actions” column in the “Category List” table.
  • Assign to Groups : Here you can assign single or multiple groups only for the "ticket" and "both". You are not allowed to assign single or multiple groups to "knowledge".

    Click the "0" (zero) button in the "Assign to Groups" column of the “Category List” table to assign "groups" to a category. It will open a modal pop-up called "Assign to Groups," where you can select "Groups" from the "Select Group" dropdown menu and save your changes. After assigning "groups" to a category, the "0" (zero) button will change and show the number of "groups" assigned to that category.

  • Status : You can also “Enable or Disable” the status of a category by clicking on the status switch in the "Status" column.
  • Enable : If you "Enable" the status, then the category is published and is visible in the option that you selected while creating the category.
  • Disable : If you "disable" the status, then the category is unpublished and is not visible in the option that you selected while creating the category.
  • Actions : In the action column, there is an "Edit" button. Click on the “Edit” button to update the "category".
Articles
  • Articles : Navigate to the Admin Panel->Knowledge->Articles . On this article page, you’ll see two sections: the "Articles Section" and the "Articles List" table.
  • Articles Section : This "Articles Section" contains two input fields: "Title" and "Sub-Title"; fill in the appropriate content in those fields and click the "Save Changes" button to display this "Articles Section" on the application's main site.

    To hide the "Articles Section" from the application's main site, click the "Hide Section" switch button in the top right corner.

  • Articles List : To create an article, click on the "Add Article" button on the "Articles List" table. This will redirect you to an "Add New Article" page where you’ll find "Title" with a "text" input field, "Category" with a "Select Category" dropdown menu, "Description" with "Summer Note", a "Feature Image" option to upload an image for the article, "Tags" with a "text" input field, "Upload File" option to upload files that relate to the article, and lastly, "Status" with "Publish" and "UnPublish" radio buttons.

    Fill in the above-mentioned fields with appropriate content and click on the "Save" button to create an article. The "article" you just created will appear in the "Articles List" table. There are also clickable buttons on the "Status" and "Actions" columns in the "Articles List" table.

  • Status : You can also “Enable” or “Disable” the status of an "Article" by clicking on the status switch button in the "Status" column.
  • Enable : If you "Enable" the status, then the "Article" will be published and appears in the "Articles Section" and "Knowledge" of the application’s main site.
  • Disable : If you "Disable" the status, then the "Article" will be unpublished and won’t appear in the "Articles Section" and "Knowledge" of the application’s main site.
  • Actions : In this column, you’ll have "Edit," "View," and "Delete" buttons.
  • Edit : By clicking on the "Edit" button, you can edit or update the "article".
  • View : By clicking on the "View" button, you can preview the "article" that was created.
  • Delete : By clicking on the "Delete" button, you can permanently delete the "article."